ebajee is committed to protecting the privacy and personal data of every player. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, who we share it with, and the rights you hold over your own data. Please read this document carefully before using the ebajee platform.
All data transmitted between your device and the ebajee platform is protected using industry-standard SSL/TLS encryption. Sensitive account and payment data is encrypted at rest in our secure servers. We take every reasonable technical measure to prevent unauthorised access.
ebajee does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate your account, process payments, verify your identity, improve our services, and comply with our legal obligations.
As an ebajee player, you have the right to access, correct, or request deletion of the personal data we hold about you. You may also object to certain forms of processing and request that we restrict how we use your data. Contact [email protected] to exercise any of these rights.
ebajee processes deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Payment credentials are handled directly by the respective payment processors — ebajee does not store your full card numbers or mobile banking PINs on its servers.
Identity documents submitted for KYC verification (National ID, passport, proof of address) are stored securely and used solely for identity verification and anti-fraud purposes. They are never shared with third parties except as required by applicable law or anti-money laundering regulations.
ebajee uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse aggregate platform usage. You can manage cookie preferences through your browser settings. Some platform features may not function correctly if cookies are disabled.
This Privacy Policy describes the practices of ebajee ("ebajee", "we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to players and visitors of the ebajee platform, accessible at ebajee.bid. ebajee is Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond.
This Privacy Policy applies to all personal data processed in connection with your use of the ebajee website, mobile browser experience, account registration, deposits, withdrawals, gameplay, customer support interactions, and any marketing communications you receive from ebajee. It applies to all registered players, prospective players who browse the platform without registering, and any other individual whose personal data we process in connection with the platform's operation.
By registering an account on ebajee or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should discontinue use of the platform and contact [email protected] to close your account.
Scope note: This Privacy Policy applies exclusively to data processed by ebajee in connection with the ebajee.bid platform. It does not apply to the data practices of third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) or third-party payment processors (such as bKash, Nagad, or Rocket), each of which operates under its own independent privacy policy.
ebajee collects the following categories of personal data from players and platform visitors. The specific data collected from any individual player will depend on how they interact with the platform and what features they use.
When you create an ebajee account, we collect the information you provide during the registration process, which includes your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account and to verify that you meet the age eligibility requirement of 18 years or older.
As part of our Know Your Customer (KYC) process, ebajee may request copies of identity documents, including your National Identity Card, passport, or driving licence, as well as proof of residential address such as a utility bill or bank statement. We may also request proof of ownership of the payment method used for deposits. These documents are collected to verify your identity, prevent fraud, and comply with anti-money laundering obligations.
ebajee records all financial transactions carried out on your account, including deposit amounts, withdrawal requests, transaction reference numbers, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), and transaction timestamps. Note that ebajee does not store full card numbers, mobile banking PINs, or other payment authentication credentials — these are processed directly by the respective payment providers.
We collect records of your activity on the ebajee platform, including login history, game sessions played, bet amounts, game outcomes, bonus activations, wagering history, and session duration. This data is used to operate your account, resolve disputes, detect fraud, and comply with responsible gaming obligations.
When you access ebajee, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and the referring URL. This data is collected via cookies and server logs and is used for security, fraud prevention, and platform performance analysis purposes.
If you contact ebajee's customer support team via email or live chat, or if you participate in any survey, promotion, or feedback exercise, we collect and retain records of those communications, including the content of messages and any documents or screenshots you share with us.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, address, email, phone | Account creation, age verification |
| KYC Data | NID, passport, proof of address | Identity verification, AML compliance |
| Financial Data | Transaction records, payment method | Payment processing, fraud prevention |
| Gaming Data | Bet history, session records, outcomes | Account management, dispute resolution |
| Technical Data | IP address, device, browser, cookies | Security, analytics, fraud detection |
| Communications Data | Support emails, chat transcripts | Customer support, quality assurance |
ebajee collects personal data through the following means:
ebajee processes your personal data for the following specific purposes. For each purpose, the applicable legal basis for processing is indicated.
We process your registration data, identity data, and account activity data to create and maintain your ebajee account, process your transactions, manage your bonuses, and provide access to games and betting markets. Legal basis: Performance of a contract — this processing is necessary to fulfil our obligations to you as a registered player.
We process your KYC documents and financial transaction records to verify your identity, confirm your eligibility to use the platform, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. Legal basis: Legal obligation — this processing is required by applicable law and regulatory requirements.
We process technical data, device data, login history, and transaction records to detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct. Legal basis: Legitimate interests — ebajee has a legitimate interest in protecting the security and integrity of the platform and its players.
We process your gaming activity data, deposit history, and session data to monitor for indicators of problem gambling and to apply any responsible gaming tools or restrictions that you or we activate on your account. Legal basis: Legal obligation and legitimate interests.
We process communications data and account information to respond to your support enquiries, resolve disputes, and maintain records of interactions for quality assurance purposes. Legal basis: Performance of a contract and legitimate interests.
We process anonymised and aggregated technical and gaming data to analyse platform performance, identify areas for improvement, and develop new features. Wherever possible, this analysis uses aggregated data that cannot identify individual players. Legal basis: Legitimate interests.
Where you have opted in to receive promotional communications from ebajee, we may use your email address to send you information about bonuses, promotions, new games, and special events. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Legal basis: Consent.
Marketing opt-out: Opting out of marketing communications will not affect your ability to use your ebajee account, receive transactional emails (such as deposit confirmations or withdrawal notifications), or access any games or betting markets.
ebajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
When you make a deposit or request a withdrawal, we share the minimum necessary transaction details with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank) to facilitate the transaction. Each payment provider processes your data under its own privacy policy and security standards.
When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your player ID and session data are shared with the relevant studio to enable game functionality, calculate outcomes, and record results. Studio providers are contractually prohibited from using your data for any purpose other than delivering the game service.
Where ebajee uses a third-party provider to assist with KYC document verification, your identity documents will be securely transmitted to that provider for processing. The provider returns a verification result to ebajee and does not retain your documents beyond the period necessary to complete the verification.
ebajee may disclose your personal data to law enforcement agencies, regulatory bodies, tax authorities, or other government authorities where required to do so by applicable law, court order, or regulatory requirement. ebajee will cooperate fully with any lawful request for player data and will notify the affected player of such a request only where permitted to do so by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of ebajee's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to data processing practices that result from it, in advance of the transfer taking effect.
Data sharing commitment: In every case where ebajee shares your data with a third party, we apply contractual safeguards requiring the recipient to protect your data to a standard at least equivalent to our own. We do not transfer your data to recipients in jurisdictions that do not provide adequate data protection standards without appropriate safeguards in place.
ebajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| KYC documents | Duration of account + 5 years after closure | AML/CTF compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Gaming activity records | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical/device logs | 12 months from collection | Security and fraud monitoring |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of lawful processing |
When your personal data is no longer required for its original purpose or any applicable retention period, ebajee will securely delete or anonymise it. Where full deletion is not immediately practicable (for example, where data is held in backup systems), we will isolate it from active processing until deletion can be completed.
The ebajee platform uses cookies and similar technologies (including pixel tags and local storage) to operate the platform efficiently, remember your preferences, maintain your login session, and gather aggregate analytics about platform usage. The following types of cookies are used:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. Instructions for managing cookies are available in your browser's help documentation. By continuing to use the ebajee platform after being informed of our cookie use, you consent to the use of cookies as described in this section.
ebajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While ebajee takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately.
Security breach notification: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ebajee will take prompt remedial action and notify affected players without undue delay, in accordance with applicable data protection requirements.
The ebajee platform is strictly intended for individuals who are 18 years of age or older. ebajee does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or on behalf of an individual under 18 years of age, we will immediately close that account, return any deposited funds, and delete all associated personal data.
If you are a parent or guardian and believe that your child has registered an account on ebajee, please contact [email protected] immediately so that we can take appropriate action. ebajee implements age verification checks at the point of registration and reserves the right to request documentary proof of age from any player at any time.
As an ebajee player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with a clear description of your request. ebajee will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt.
You have the right to request a copy of the personal data that ebajee holds about you, together with information about how it is processed. We will provide this information in a clear, structured format. We reserve the right to charge a reasonable administrative fee for manifestly excessive or repetitive access requests.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Requests for rectification of identity data may require you to submit supporting documentation.
You have the right to request that ebajee delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing based on legitimate interests and no overriding grounds exist. Please note that this right is not absolute — ebajee may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements), in which case we will inform you of the extent to which your erasure request can be fulfilled.
You may request that ebajee restrict the processing of your personal data in certain circumstances — for example, while we investigate a rectification request or where you have objected to processing and we are assessing whether our legitimate interests override your objection. During a period of restricted processing, we will continue to store your data but will not actively use it for other purposes.
Where ebajee processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
You have the right to object to ebajee's processing of your personal data where that processing is based on legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing, without needing to provide any justification.
Where ebajee processes your personal data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
How to exercise your rights: Submit your request in writing to [email protected], clearly stating which right you wish to exercise and providing sufficient information to verify your identity. ebajee may request additional verification before acting on a data rights request to ensure that data is not disclosed to, or deleted at the request of, an unauthorised individual.
The ebajee platform may display links to third-party websites or services, including game studio content delivered within an iframe environment or references to payment provider portals. ebajee is not responsible for the privacy practices or data handling policies of any third-party website or service. When you navigate away from the ebajee platform to a third-party site, that site's own privacy policy and terms will govern the collection and use of your data.
ebajee recommends that you review the privacy policies of any third-party services you interact with, particularly the payment providers you use for deposits and withdrawals. ebajee does not endorse, warrant, or accept liability for the data practices of any third party whose services are accessible through or in connection with the ebajee platform.
ebajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the services we offer. The date of the most recent update is displayed at the top of this page and in the last-updated notice. Where changes are material, ebajee will make reasonable efforts to notify registered players via the email address associated with their account or through a prominent notice on the platform before the changes take effect.
Your continued use of the ebajee platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact [email protected] to close your account and request the deletion of your personal data, subject to any legally required retention obligations.
If you have any questions, concerns, or requests regarding this Privacy Policy or ebajee's personal data practices, please contact the ebajee data support team using the details below:
Email: [email protected]
The support team is available 24 hours a day, 7 days a week. All data protection enquiries and formal complaints should be submitted in writing, clearly marked as a data protection matter. ebajee will acknowledge receipt within 2 business days and provide a substantive response within 30 days.
This Privacy Policy was last updated on 2 July 2026. ebajee reserves all rights not expressly granted herein. The invalidity or unenforceability of any provision of this Privacy Policy shall not affect the validity or enforceability of any other provision.
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