ebajee Frequently Asked Questions

ebajee requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or birth registration certificate are all accepted. You may also be asked to submit a selfie alongside your document and a recent bank statement or utility bill as proof of address. Verified accounts enjoy higher withdrawal limits and faster processing times.

Use the "Forgot Password" link on the ebajee login page to reset your password instantly. Enter your registered email address or mobile number, and ebajee will send a one-time reset link or SMS code. Follow the instructions to create a new password. If you no longer have access to your registered email or phone, contact the support team at [email protected] for manual account recovery assistance.

No — each player is permitted only one active ebajee account. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact ebajee support immediately to have the duplicate closed before any action is taken.

To permanently close your ebajee account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance must be withdrawn before closure. If the reason for closure is related to problem gambling, ebajee's responsible gaming team can also assist with self-exclusion options, which suspend your account for a defined period without permanent closure.

To deposit via bKash on ebajee, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen prompts to complete the transaction through your bKash app or USSD menu. Deposits via bKash are credited to your ebajee account instantly in most cases. The minimum deposit amount is ৳200.

Nagad deposits on ebajee are processed instantly and credited to your account balance within seconds of a successful transaction. In rare cases during peak periods or scheduled Nagad maintenance, processing may take up to 10 minutes. If your deposit has not appeared after 15 minutes, contact ebajee support with your transaction ID and the deposit amount so the team can investigate.

The minimum withdrawal amount on ebajee is ৳500. Withdrawals can be processed to bKash, Nagad, Rocket, Upay, or directly to a linked bank account at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank. Your account must be KYC-verified before you can process a withdrawal. Withdrawals to mobile wallets such as bKash and Nagad are typically processed within 1 to 3 business hours.

ebajee does not charge internal processing fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees as per their own pricing. Always check the fee schedule of your chosen payment method. ebajee will display the expected net amount before you confirm any withdrawal request.

Bank transfer withdrawals on ebajee are typically processed within 1 to 3 business days, depending on the recipient bank's clearing schedule. Transfers to Dutch-Bangla Bank and BRAC Bank tend to be faster than inter-bank transfers. Withdrawals submitted on public holidays or after 5 PM BST (UTC+6) may be queued for the next business day. Mobile wallet withdrawals via bKash or Nagad are significantly faster.

Yes — ebajee covers Bangladesh Premier League (BPL) cricket matches with competitive pre-match and in-play betting markets. Available markets typically include match winner, top run scorer, highest opening partnership, total sixes, method of first dismissal, and more. ebajee also covers T20 World Cup fixtures, IPL, and bilateral series featuring the Bangladesh Tigers. Odds are updated in real time during live matches.

The RTP for slot games on ebajee varies by title, but the platform's portfolio averages between 95% and 97% RTP across games from providers such as Pragmatic Play, Microgaming, NetEnt, and Spribe. Individual game RTPs are published in each game's help or information screen. Higher RTP means a lower theoretical house edge over time, though individual session results are always subject to short-term variance.

ebajee is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. The site uses responsive design that adapts cleanly to all screen sizes, from entry-level Android smartphones popular in Dhaka and Chittagong to the latest flagship devices. All games, betting markets, deposits, withdrawals, and account settings are accessible from the mobile browser.

Wild Bandito by PG Soft is available in the ebajee slots and casino section. Once logged in, navigate to the Wild Bandito game page, select your bet size using the on-screen controls, and press Spin. The game features a 5x3 reel layout with expanding wilds and a free spins round triggered by three or more scatter symbols. Detailed rules and paytable information are available in the game's built-in help menu.

All casino games on ebajee use certified Random Number Generator (RNG) technology supplied by the game providers, ensuring that every spin, card deal, and dice roll is statistically random and independent. ebajee works exclusively with established, reputable game studios including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, and Spribe. The platform uses SSL encryption to protect all data and transactions.

ebajee offers a welcome bonus for new players on their first deposit — check the current Promotions section for the active offer, as bonus amounts and terms are updated periodically. Welcome bonuses are typically expressed as a percentage match on the first deposit up to a maximum BDT amount. All bonuses come with wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn.

A wagering requirement means you must bet a specified multiple of the bonus amount before you can withdraw winnings generated from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus-derived balance becomes withdrawable. ebajee clearly states the wagering requirement, eligible games, and expiry date for every bonus offer in the promotion terms.

Yes — ebajee runs free spins promotions on selected slot titles, particularly on newly launched games from providers like Pragmatic Play and PG Soft. Free spins are awarded as part of welcome packages, reload bonuses, or standalone slot promotions. Winnings from free spins are credited as bonus funds and subject to wagering requirements. Check the active Promotions page in your account for the latest free spins offers available to you.

ebajee rewards regular players through an ongoing loyalty programme where points are accumulated with every qualifying bet placed on casino games and sports markets. Accumulated points can be exchanged for bonus credit, free spins, or cash rewards depending on your tier level. Higher-tier players benefit from faster withdrawals, dedicated account support, and exclusive seasonal promotions tied to major cricket events like the BPL and T20 World Cup.

ebajee is built with player safety as a core priority. The platform uses industry-standard 256-bit SSL encryption on all connections, protecting your personal data and financial transactions from interception. All payments are processed through established, verified gateways including bKash, Nagad, and major Bangladeshi banks. ebajee does not share player data with third parties beyond what is required for payment processing and fraud prevention.

ebajee collects only the personal data necessary to operate your account — including your name, mobile number, email address, and payment details — and stores it securely using encrypted databases. Your information is never sold to third-party marketers. For full details on what data is collected, how it is used, and your rights as a user, refer to the ebajee Privacy Policy available at /privacy-policy.

If you suspect unauthorised access to your ebajee account, change your password immediately using the account settings page, then contact [email protected] with the subject line "Security Alert". ebajee's security team will review recent login activity, lock any suspicious sessions, and guide you through account recovery steps. We recommend enabling a unique, strong password and not sharing your login credentials with anyone.

The minimum age to register and play on ebajee is 18 years. This applies to all products including casino games, sports betting, and live dealer games. ebajee verifies player age during the KYC process, and any account found to belong to a person under 18 will be closed immediately with any balance forfeited in accordance with the Terms and Conditions. Gambling by minors is strictly prohibited.

ebajee provides deposit limits, loss limits, session time limits, time-out, and self-exclusion tools directly within your account settings under the Responsible Gaming section. Deposit and loss limits can be set for daily, weekly, or monthly periods and take effect immediately. Self-exclusion suspends your account for a minimum of 30 days up to permanently. To activate any of these tools, log in and navigate to Account Settings, or email [email protected] for assistance.

If gambling is causing you distress, ebajee encourages you to use the self-exclusion or time-out tools in your account settings immediately. You can also contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming" — all enquiries are handled confidentially. For independent support, Kaan Pete Roi is a free emotional support helpline available in Bangladesh, and Gamblers Anonymous offers peer support resources accessible online.